FAQ

Beni Ourain rugs are hand-woven wool rugs made by Berber women of the Beni Ourain tribes in Morocco's Middle Atlas Mountains. They are known for their thick ivory pile, geometric patterns, and symbolic motifs passed down through generations.

Yes. Every rug comes with a certificate of origin confirming it is authentically hand-woven by Berber artisans in Morocco — no factories, no mass production.

Our rugs are made with 100% natural, organic wool sourced from sheep in the Atlas Mountains. The wool is unbleached, which gives classic Beni Ourain rugs their natural ivory tone.

Classic rugs feature traditional ivory wool with symbolic Berber diamond motifs. Modern rugs incorporate bold geometric patterns and contrasting colors — the same handmade craft with a contemporary aesthetic.

Yes, we offer custom Beni Ourain rugs made to your dimensions. Custom orders are non-returnable, as each piece is crafted specifically for you.

Yes — House of Berber offers free worldwide shipping on all orders, fully insured and tracked.

Orders are processed within 4–6 weeks, as each rug is handmade. After processing, international delivery takes 7–10 business days depending on your location and customs clearance.

Customs duties and import taxes vary by country and are the buyer's responsibility. We recommend checking with your local customs office before ordering.

You have 20 days from the delivery date to initiate a return. Items must be unused, in original condition, and in their original packaging. Custom rugs are not eligible for return.

Once your return is received and inspected, a refund is processed to your original payment method within 14 days.

For regular maintenance, vacuum gently on a low setting without a beater bar. Spot-clean with cold water and a mild wool-safe detergent. Avoid steam cleaning or machine washing.