Question 1

What are Beni Ourain rugs?

Accepted Answer

Beni Ourain rugs are hand-woven wool rugs made by Berber women of the Beni Ourain tribes in Morocco's Middle Atlas Mountains. They are known for their thick ivory pile, geometric patterns, and symbolic motifs passed down through generations.

Question 2

Are House of Berber rugs authentic?

Accepted Answer

Yes. Every rug comes with a certificate of origin confirming it is authentically hand-woven by Berber artisans in Morocco — no factories, no mass production.

Question 3

What wool is used in your rugs?

Accepted Answer

Our rugs are made with 100% natural, organic wool sourced from sheep in the Atlas Mountains. The wool is unbleached, which gives classic Beni Ourain rugs their natural ivory tone.

Question 4

What is the difference between Modern and Classic Beni Ourain rugs?

Accepted Answer

Classic rugs feature traditional ivory wool with symbolic Berber diamond motifs. Modern rugs incorporate bold geometric patterns and contrasting colors — the same handmade craft with a contemporary aesthetic.

Question 5

Can I order a custom-sized rug?

Accepted Answer

Yes, we offer custom Beni Ourain rugs made to your dimensions. Custom orders are non-returnable, as each piece is crafted specifically for you.

Question 6

Do you offer free shipping?

Accepted Answer

Yes — House of Berber offers free worldwide shipping on all orders, fully insured and tracked.

Question 7

How long does it take to receive my order?

Accepted Answer

Orders are processed within 4–6 weeks, as each rug is handmade. After processing, international delivery takes 7–10 business days depending on your location and customs clearance.

Question 8

Will I have to pay customs or import duties?

Accepted Answer

Customs duties and import taxes vary by country and are the buyer's responsibility. We recommend checking with your local customs office before ordering.

Question 9

What is your return policy?

Accepted Answer

You have 20 days from the delivery date to initiate a return. Items must be unused, in original condition, and in their original packaging. Custom rugs are not eligible for return.

Question 10

How long does a refund take?

Accepted Answer

Once your return is received and inspected, a refund is processed to your original payment method within 14 days.

Question 11

How do I clean a Beni Ourain rug?

Accepted Answer

For regular maintenance, vacuum gently on a low setting without a beater bar. Spot-clean with cold water and a mild wool-safe detergent. Avoid steam cleaning or machine washing.

AUTHENTIC BENI OURAIN RUG

Discover Our
Handpicked Selections

Modern Beni Ourain

Classic Beni Ourain

Discover Our Rugs

Burgundy Beni Ourain Rug | Cream & Geometric Squares

Burgundy Stripe Beni Ourain | Minimalist Cream Wool Rug

Checkered Wool Rug

Diamond Beni Ourain Rug

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